Privacy and Cookie Policy

Earning and keeping the trust of our customers is a pillar of how we operate at Food Related. The privacy of your information is important to you, so it is important to us. This page outlines the type of information we collect, why we collect it, and how we use it. By using the Food Related website (www.foodrelated.com), you agree to the collection and use of your information in accordance with our full current privacy and cookie policy.

Personal Data

  • As used in this policy, “Personal Data” means information that would allow someone to specifically identify you or contact you physically or online (e.g., your name, physical address telephone number, email address, social security number); and the term “Non-Personal Data” means any information other than personal information that Food Related may collect from you.

Our Data Protection and Data Privacy Principles

  • We have implemented security features that are designed to prevent loss, misuse, alteration, or unauthorized release of, or access to, Personal Data provided to us. We have designed our website to limit the collection and processing of Personal Data.
  • The confidentiality of any communication or material transmitted to or from us via our website or e-mail cannot be guaranteed. Food Related is not responsible for the security of information transmitted via the Internet. If you do not want to communicate with us via the Internet, you may contact us by mail at the mailing address set forth below in the “Contact” section or call us at (210) 530-1245.

Types of Personal Data We Collect

  • While using the Food Related website, upon account creation, and while making a purchase, we may ask for Personal Data such as the following:
    • Your full name
    • Your email address, phone number, or other contact information
    • Your current billing and shipping addresses
    • Credit card or other payment information
  • This information is used to fulfill your orders and requests, contact you in the event of an issue with your account or orders, notify you of updates to policies or terms, and for newsletters, promotions, and product notifications.
  • We use commercially reasonable efforts to maintain the confidentiality of the Personal Data that you provide to us.

How We Collect and Use Personal Data

  • In addition to the Personal Data that you provide when you create an account and/or make a purchase, we may collect certain Personal Data about you when you visit our websites.
  • We use your Personal Data to monitor website usage, protect our websites, and/or respond to your online inquiries. Usage data includes: server domain name, date and time of visit to our websites, type of computer, the originating IP address, files downloaded, type of search engine used, operating system used, and the web browser of site visitors. We may collect this information when you visit our sites. We use this data to improve our websites and conduct analytics.

Retention of Personal Data

  • The Personal Data we obtain about you will be retained up to seven years after your account has been terminated and/or canceled. We retain your Personal Data for this period of time to allow you to contact us with a request to reinstate your account if you wish to do so.

Sharing of Personal Data

  • We will share your Personal Data only with other Food Related entities, business partners, or third party service providers: (1) acting on our behalf to provide you with our products, services, or otherwise fulfill your requests; (2) acting on our behalf to send you marketing and event materials, newsletters, surveys, polls, or other communications; and (3) supporting our operations through software, system, and platform assistance, cloud hosting, and data analytics.
  • Food Related entities, business partners and third party providers are governed by our privacy policies with respect to the use of Personal Data and are bound by this Privacy Policy and any applicable confidentiality agreements.
  • We may share aggregate date on website visitors’ home servers with third parties, such as marketing firms.
  • In certain cases, we are required to disclose Personal Data to investigate, prevent, or take action concerning: (1) legal requests; (2) the enforcement of our Terms of Service; (3) the protection of our rights, property, or personal safety or the rights, property, or personal safety of our users and the public; (4) our exercise of legal rights; and (5) any other disclosure required by law.
  • We will not sell, rent, or lease any Personal Data without your permission, except as related to a merger, acquisition, or other business transaction as addressed below.

Cookies

  • A "cookie" is a small text file that is stored on computers, tablets, mobile phones, and any device used to browse the Internet, capable of storing navigation information for statistical or functional purposes. Some cookies may be used to recognize the user viewing a particular website, make navigation easier, and customize the content. For example, cookies allow us to remember your actions and preferences so that you do not have to re-enter information each time you visit our site or navigate to another page. Cookies also allow us to keep track of items you add to your shopping cart.
  • There are several types of cookies, including, for example, browser cookies, session cookies, and persistent cookies.
  • While browsing on our websites, Food Related may collect information about traffic flow and visits to the pages of our domain “foodrelated.com” This information, obtained through cookies, will be treated in a secure manner.
  • We use different types of “cookies” on our website. We use session cookies and cookies that remember your language and time zone preferences.
  • For further information about cookies, visit www.allaboutcookies.org.
  • You can set your browser to accept or reject the setting of all or certain cookies, or to request to be notified when a cookie is set. Each browser has specific configuration instructions. However, please be aware that the blocking of cookies may have the effect that you will not be able to use all of our website functions.

Social Plugins, Social Media Widgets, and Connecting via Social Networks

  • Our websites include different types of "social plugins" and social media widgets.
  • These features may collect your IP address and information on which pages you are visiting on our websites, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
  • Our site includes social media widgets from Facebook, LinkedIn, and Twitter that use cookies to track users and advertise to them when they visit those platforms.
  • If you do not want to be tracked by social media widgets, log out of all social networks you're logged in to before visiting our website.
  • If you choose to log in to our website using a social networking service, we may receive and store authentication information from that service to allow you to enable your log in and other information you may choose to share when you connect with those services.

Analytics

  • Google Analytics (Functional Cookies). We use Google Analytics, a web analysis service of Google, Inc., to improve the user experience. Google Analytics helps us determine the number of visitors to our site and helps us understand how users find our site. Google Analytics may record your geographical location, device, internet browser, operating system, and IP address. We are not provided with information allowing us to link an individual to an IP address. More information about Google Analytics can be found in its Terms of Service and in its Privacy Policy.
  • Google AdWords (Advertising Cookies). We use Google AdWords Conversion tracking cookies to measure and optimize the performance and user experience related to our ads in Google Search or selected Google Display Network sites. More information about Google’s Privacy Policy can be found Privacy Policy.

Transactions

  • In connection with setting up your account and/or any transaction that you conduct through www.foodrelated.com, you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and/or your email address. By submitting such information, you grant Food Related without charge the irrevocable, unencumbered, universe-wide and perpetual right to provide such information to third parties (e.g., payment processing companies) for the purpose of facilitating the transaction.
  • All credit card, debit card and other monetary transactions on or through the website occur through an online payment processing application(s) accessible through the website. This online payment processing application(s) is provided by Food Related’s third-party online payment processing vendor, ProCharge. Additional information about ProCharge, its privacy policy and its information security measures (collectively, the “ProCharge Policies”) should be available on the ProCharge website located at https://www.electronicpayments.com/services/procharge/ or by contacting ProCharge directly. Reference is made to the ProCharge Policies for informational purposes only and are in no way incorporated into or made a part of this Privacy Policy. Food Related’s relationship with ProCharge, if any, is merely contractual in nature, as ProCharge is nothing more than a third-party vendor to Food Related, and is in no way subject to Food Related’s direction or control; thus, their relationship is not, and should not be construed as, one of fiduciaries, franchisors-franchisees, agents-principals, employers-employees, partners, joint venturers or the like.

Security

  • Food Related implements security measures to help protect the Personal Data it collects through the Site and the App. For example, Food Related encrypts the transmission of information through the Site by using secure socket layer (SSL) technology.
  • Regardless of the foregoing, please observe that “perfect” or “100%” security does not exist on the Internet. Therefore, your access and use of the website, and your opening of any communications sent through or as a function of the website, are done at your own risk.
  • To help maintain the security of your Personal Data, Food Related asks that you please notify it immediately of any unauthorized visit, access or use of the website, or the loss or unauthorized use of your user access information for the website (e.g., username or password).

Other Websites

  • This Privacy Policy only applies to Food Related websites and websites of our affiliates linking to this Privacy Policy. Our websites may contain multiple links to other websites. Please be aware that we are not responsible for the privacy practices of those websites. When visiting other websites, you should read those sites’ privacy policies.

Children Under the Age of 13

  • Our websites are not intended for children. No one under age 13 may provide any Personal Data on our websites. We do not knowingly collect Personal Data from children under 13. If you are under 13, do not use or provide any information on our websites. If we learn we have collected or received Personal Data from a child under 13, we will delete that information. If you believe we might have information from or about a child under 13, please contact us at help@foodrelated.com.

Online Tracking

  • Food Related does not respond to “do not track” (DNT) signals.

Mergers, Acquisitions, and Other Business Transactions

  • Food Related may decide to sell, buy, merge, or otherwise reorganize its business. If that occurs, you will be notified via email or a prominent notice on our website of any ownership change and any changes in the use of your Personal Data. These types of transactions may involve the disclosure of Personal Data to prospective or actual purchasers, or receiving it from sellers. We seek appropriate protection for Personal Data in these types of transactions.

California Privacy Rights

  • If you are a resident of the State of California and Food Related has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from Food Related free of charge regarding the manner in which Food Related shares certain personal information collected through the website with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of Food Related’s sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to any one of the following:
    • By mail: Food Related, 17401 Triton, Schertz, TX 78254, with a subject line of "Your California Privacy Rights.
    • By email: help@foodrelated.com, with a subject line of "Your California Privacy Rights.""
  • For each California Privacy Rights Request, please state “Your California Privacy Rights” in the email or letter subject line, and clearly state the following in the body:
    • a. the nature of your request;
    • b. that the request is related to "Your California Privacy Rights;"
    • c. your name, street address, city, state, zip code and email address; and
    • d. whether you prefer to receive a response to your request by mail or email.
  • If you send a California Privacy Rights Request by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery and tracking. Food Related will not accept a California Privacy Rights Request via telephone or fax; and is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled or incorrectly sent.
  • You are solely responsible for the accuracy and content of your personal information, and for keeping your Personal Data current and correct.
  • Finally, as explained further above, Food Related does not authorize third parties to collect your personal information when you use the website, except as expressly stated in this Privacy Policy. To the fullest extent permitted by law, Food Related is not responsible for, and you hereby release Food Related from any and all liability which may arise from, such third parties’ unauthorized collection of your personal information.

Visiting the Website from Outside the United States

  • If you are accessing the Services from outside of the United States or otherwise contacting or visiting us from outside of the United States, please be aware that your Personal Data may be transferred to, stored or processed in the United States, where our servers are located and our database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in the country from which you are accessing the websites. By providing your Personal Data, you understand that it may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

Contact Us

  • Should you have any further questions or suggestions regarding the protection of your Personal Data processed in connection with the use of our websites, please contact us at help@foodrelated.com.

Changes to Our Privacy Policy

  • This privacy and cookie policy is effective as of [insert date]. We regularly review and revise our Privacy Policy. We make changes to the Privacy Policy available on this page and note that the policy has been updated, in which case the updated policy is effective immediately after it appears on this website. If we make material changes to how we treat your Personal Data, we will notify you by email to the primary email address specified in your account and/or through a notice on our home page.
  • This Privacy Policy was last updated on the 9th of October 2019.
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