Return & Damaged Items Policies


  • Due to the current situation, we are currently not accepting any returns. Once your order has been picked up or delivered, it cannot be returned or refunded. We appreciate your understanding.
  • Food Related is not responsible for spoiled items due to improper storage after arrival. In order to ensure quality and freshness, please make sure someone is available to receive your order.

Damaged Products

  • Our warehouse team packs each and every order with love and care, and we do our best to make sure none of your items can be damaged in transit. In the event that you receive a damaged item, we will work with you to fix the problem as quickly as possible. In order to help us with this process:
    • Please don’t throw away the item (we may need additional information about it.)
    • Send a picture of the damaged item to:
    • Our team will evaluate it as soon as possible and decide if it should be replaced or refunded.

Product Description Disclaimer

  • All of our product descriptions are written by the Food Related Content Team. We do our best to provide the most accurate and up to date information based on the resources available to us, but please be aware that we are only human. We do not guarantee 100% accuracy of any product description at any time. If one of your purchases varies greatly from the product as described, please contact us within two business days so we can work with you on a solution.

Your problem is our problem

  • At the end of the day, Food Related will always take care of family. If you are dissatisfied with your experience in any way, please connect with us. We will do everything in our power to make it right.