Return & Damaged Items Policies


  • We understand, sometimes you change your mind. We are happy to accept returns on dry and non-perishable items as long as they are in their original unopened condition. Please arrange your return within 2 business days of receiving your order by following the steps below:
    • Go to your account page
    • Click on "Orders" or enter the Order Number in the box on the right.
    • Click on "Return Order"
    • Click the "Check to Return" box on all non perishable items you wish to return, and provide the reason for returning the item in the drop down box that appears.
      • Please note that perishable items are not returnable. For these items, the box will read "Check to Report Issue." A drop down box will appear for you to select the issue with the product.
      • Returns for perishable and non-perishable items in the same order must be processed separately.
    • After completing the drop down options, click the "Submit Return" button at the bottom of the page
    • You will be taken to a screen to confirm your return details. Click "Complete Return" to finish the process and receive a return authorization number.
    • You will receive a return confirmation email containing details and any steps we may need you to take to assist us in processing your return.
    • Questions? Connect with us
  • Although we are happy to accept returns, they are subject to a restocking fee of 5% or $5, whichever is more, and you handle the return shipping.
  • Food Related is not responsible for any damage that occurs during the return shipment of items.
  • Unfortunately, due to the sensitivity and special shipping requirements needed for cold, frozen, and other perishable items, we are unable to accept returns for these products. Not sure if your order contains perishables? Look for the “* Special Shipping: Extra Care Necessary” note on the product page.
  • Food Related is not responsible for spoiled items due to improper storage after arrival. In order to ensure quality and freshness, please make sure someone is available to receive your order.

Damaged Products

  • Our shipping team packs each and every order with love and care, and we do our best to make sure none of your items can be damaged in transit. However, once your package leaves our warehouse, we unfortunately do not have control over its handling. In the event that you receive a damaged item, we will work with you to fix the problem as quickly as possible. In order to help us with this process:
    • Please don’t throw away the item (we might need you to send it back.)
    • Send a picture of the damaged item to:
    • Our team will evaluate it as soon as possible and decide if it should be replaced or refunded.

Product Description Disclaimer

  • All of our product descriptions are written by the Food Related Content Team. We do our best to provide the most accurate and up to date information based on the resources available to us, but please be aware that we are only human. We do not guarantee 100% accuracy of any product description at any time. If one of your purchases varies greatly from the product as described, please contact us within two business days so we can work with you on a solution or return.

Your problem is our problem

  • At the end of the day, Food Related will always take care of family. If you are dissatisfied with your experience in any way, please connect with us. We will do everything in our power to make it right.
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