Name: Food Related
Address: 17401 Triton, Schertz, Texas, 78154
Price range: $$

Return & Damaged Items Policies

Returns

At Food Related, we take pride in personally preparing each and every order. Still, we understand that issues may arise. If your delivery does not meet your expectations, we will work to ensure the situation is corrected in a timely manner. To qualify for credit, all returned products must be unopened, non-perishable, and in good condition. A restocking fee and other charges may apply.
Professional Chefs: If there is an issue with a product or products in your order, a return/refund request must be made within 72 hours of delivery. Requests can be made directly through your RDM, or you can contact the Service department directly by phone: (210) 277-7930, or email: help@foodrelated.com

Damaged Products

Our warehouse team packs each and every order with love and care, and we do our best to make sure none of your items can be damaged in transit. In the event that you receive a damaged item, we will work with you to fix the problem as quickly as possible. In order to help us with this process:
- Please don’t throw away the item (we may need additional information about it.)
- Send a picture of the damaged item to: help@foodrelated.com
- Our team will evaluate it as soon as possible and decide if it should be replaced or refunded.

Please thoroughly inspect all perishable items at time of delivery. Due to potential safety and product integrity issues related to handling and loss of temperature control, these items will no longer be returnable once delivery is completed. Hidden damage or quality issues will be handled on a case-by-case basis.

Special Order Items are ordered and purchased by individual request only.
Because of this, these items are unable to be resold and therefore do not qualify for returns - except when damages or issues with quality are found upon delivery.

All of our product descriptions are written by the Food Related Content Team. We do our best to provide the most accurate and up to date information based on the resources available to us, but please be aware that we are only human. We do not guarantee 100% accuracy of any product description at any time. If one of your purchases varies greatly from the product as described, please contact us within two business days so we can work with you on a solution.

At the end of the day, Food Related will always take care of family. If you are dissatisfied with your experience in any way, please connect with us. We will do everything in our power to make it right.